Organizational Change Management Case Studies
Case Study #1
CHALLENGE
A $500M 3D printing and digital manufacturing solutions provider sought to address various challenges, including:
- The cost of Finance as a percentage of revenue was -4%.
- Close cycle time averaged 15 days.
- Negative attributes impacted employee morale, including material weakness findings, company performance and employee bonuses.
- High turnover resulted in inconsistent training and onboarding of new finance employees.
SOLUTION
As a trusted business partner, MorganFranklin Consulting collaborated with the organization by:
- Conducting a detailed, eight-week current state assessment to understand the client’s readiness for change, business processes, data structure and system ecosystem.
- Shaping a future state target operating model that included a change management strategy to carry out and sustain the changes.
- Prioritizing over 40 quick wins to deliver short term benefits, creating momentum for the transformation.
RESULTS
We built a strong foundation for the client’s multi-year roadmap by achieving the following objectives:
- Reduced cost of Finance to 2% of revenue
- Improved the close cycle time by 50%
- Strengthened business and operation readiness for Concur system and ERP Procurement module implementations.
- Enhanced the value proposition of the Finance function to a value-added business partner delivering critical insights and robust decision support capabilities.
Case Study #2
CHALLENGE
An organization with mature elements was looking to capitalize on a culture of continuous improvement to complete the integration of its legacy brands and address specific challenges, including:
- Varying organizational and reporting structures across legacy brands and geographies.
- Limited visibility and strategic alignment among various transformation initiatives across the organization.
- Inconsistent application of financial controls, governance and compliance measures throughout the organization.
- Limited understanding of roles and responsibilities across different functions and business units.
- Ineffective communication, change management and stakeholder engagement strategies.
SOLUTION
As the organizations trusted business partner, MorganFranklin Consulting collaborated with them by:
- Conducting a robust eight-week current state assessment followed by targeted workshops to better understand the client’s core finance and accounting processes.
- Executing over 30 interviews with key stakeholders to understand their roles, responsibilities, processes, pain points and overall organizational change readiness.
- Analyzing over 40 key performance indicators and critical process, finance, organization, technology and outsourcing documents to assess across areas of focus.
- Developing a synthesized report that documented the organization’s attributes and readiness to change that incorporated key stakeholder feedback from change management focused interviews and surveys.
RESULTS
MorganFranklin Consulting helped the client achieve their vision by focusing on key processes and target operation model dimensions. We led interactive exercises and discussions that resulted in:
- Aligning organizational strategy through rigorous governance, strategic oversight and continuous improvement, enhancing the enterprise value of the organization.
- Establishing an Enterprise Program Management Office with change management capabilities to promote sustainable change and improve resource allocation and communication, fostering a culture of continuous improvement.
- Streamlining processes ahead of the phased implementation of SAP S/4 HANA.
- Documenting a global process owner structure across finance and accounting to standardize and integrate financial operations and governance.
